Refund & Return Policy

Order modification

You can change your order information (eg color, size, shipping address, phone number) within 48 hours.

If your order has already been shipped, it cannot be modified.

cancel the order

You can cancel your order for free within 48 hours.

If your order has already been shipped, it cannot be canceled. If you insist on canceling, we will charge you 30%-50% of the order amount for storage fees, order preparation fees and shipping fees. This fee will be deducted from your product refund.

return

If you wish to return an item purchased on our website, you have 30 days from the date of receipt of your order to proceed with the return process. Return shipping costs are your responsibility. This amount will be deducted from your product refund.

Please note that items should be returned in their original condition: unused, in original packaging and complete with accessories.

You have 7 days from the date you receive return approval to ship the item you wish to return.

WARNING – Damaged, soiled or used items cannot be returned. We will not accept returns in the event of non-conforming returns.

Please note that the right of return does not apply to:

• Customized products are ordered from the manufacturer as per the customer’s wishes.

• All accessories such as light bulbs.

• We do not accept returns, cancellations or exchanges on large orders of the same product ("Large Orders": three or more of the same product). If you order a large quantity of items, we recommend that you purchase one first to determine whether it is what you need. If you have any questions, please contact us at [email protected] and we will get back to you as soon as possible.

Please note:

Colors displayed on the website may vary slightly due to your computer's image resolution and monitor settings. Sizes will vary slightly due to manual measurement. Color and size are for reference only, please refer to the actual product.

How to initiate a return?

• Send an email to [email protected] including the reason for return and a description of the item you wish to return

• We will check your email.

• Once your return request is approved, you will receive a return approval email.

• If everything is ready, you have 7 days from the date you receive return approval to ship the item you want to return. Shipping costs will be paid by you.

• After sending the item you wish to return, please email us the tracking number, tracking URL, and photo. (Please provide a photo of the item in the box when returning it to ensure that the item you are returning belongs to our website.)

• Once the returned item received, we will tell you by email whether the returned item is eligible for our Return & Refund Policy. If so, we will issue a refund to you. If not, we reserve the right to refuse to refund you.

Our customer service will respond to your email within 24 hours during business days. During weekends and holiday breaks, our response time will be delayed to 24-48 hours. Please check your inbox in time to find our reply email. If you can't find it, please check your spam. Thank you in advance.

Refund

• We will refund for you after receiving the returned item which is eligible for our Return & Refund Policy.

• The refund will be in your original payment account after the refund operation. (PayPal: 1-2 days; Credit card: 3-5 days)

• The actual amount received by you may differ from your original payment due to exchange rate fluctuations.

• Any shipping fees paid are non-refundable.

Return Address

We will determine the most convenient return shipping address according to your location. Once your return request is confirmed, we will provide you with the appropriate return address. Please get in touch with us before returning an item to obtain the return shipping address and further instructions . Please note that we cannot accept responsibility for any returned item(s) without prior notification.

If you encounter any problems during shopping on our website, please contact us at [email protected] for a solution. Issue a dispute (such as PayPal dispute) will not be helpful to speed up problem solving.

If you have any questions about our Return & Refund Policy, please contact us at [email protected]

Q&A

The item is damaged when I receive it?

Products that arrive with broken glass or dented shades or frames are not classified as defective items and are not eligible for return. However, in such cases, we will gladly offer replacements for the glass or shades at no additional cost. If you prefer to return the item instead of receiving a replacement, it will be treated as a standard return and subject to restocking fees of up to 35%. Additionally, we reserve the right to deduct any outbound shipping fees from the refund.

The item received is not the same product as my order?

• In this case, we recommend that you first check your order information (correct or not).

• All shipments with items that were received incorrectly or in error need to be reported to us within one week since receipt of the item.

• In the event of the delivery of an incorrect item, we shall provide the correct product within a period of up to 8 weeks after receiving your email. We will pay for all shipping fees for returning the incorrect item and for providing the correct product.

• If you do not want to exchange the item and insist on returning the item, the order will be treated as a normal return and we will charge you up to 35% of storage fees, order preparation fees and shipping fees.

Can I refuse to receive a shipped item?

Once your order ships, there's nothing we can do to stop it. If you refuse to pick up the goods, we will charge you 30%-50% of the order amount for storage fees, order preparation fees and shipping costs. This fee will be deducted from your product refund.

In the event of force majeure (such as damage or defects), please contact our customer service team immediately at [email protected] and we will provide you with an appropriate solution.

Are the returned items damaged?

When you return an item, please be sure to package it correctly. If the item is returned damaged, we are unable to provide you with a refund. In this case, it is best for you to file a claim with the shipping company (carrier) and let us know how to handle the damaged product. We will only retain your product for 30 days from the date of damage.

When will I receive my refund?

For successfully returned items, it may take up to 5 business days for funds to be credited back to your original payment (PayPal: 1-2 days; Credit Card: 3-5 days). If you have any questions, please contact us via email: [email protected] and we will get back to you as soon as possible.

Please note that any cancellations or returns are subject to our Returns and Refunds Policy.

Manufacturer defect?

If there is a manufacturer's defect - we reserve the right to repair/repair any broken parts/glass or any defective fixtures - we sell. If the defect cannot be repaired, we will replace it free of charge.

About the warranty?

Certain items come with a one-year warranty from the date of purchase. For details , please contact us at [email protected]

Do I need to pay shipping costs when returning items?

Yes. Return shipping costs are your responsibility. Actual amounts may vary by carrier.